School of Information Management Prof Pak Yoong vicrotia uni

Prof Pak Yoong

Professor of Info Systems
School of Information Management 
[e-mail]

Phone: [phone]
Fax: [phone]
Location: Room 510, Rutherford House 23 Lambton Quay, Pipitea Campus

Currently Teaching

INFO 101 - Foundations of Information Systems
Course Lecturer

INFO 407 - Virtual Workplace: Issues and Strategies
Course Coordinator

MMIM 512 - Strategic Information Management
Course Coordinator

Introduction

Pak teaches in the areas of virtual organisation, research methods and IS leadership. His research, teaching, and consulting experience is in the facilitation of virtual meetings, online communities of practice, online knowledge sharing, and human resource development in information technology environments. Pak uses action learning and action research methods for many of his research projects and pioneered the use of ‘grounded action learning’ method (a combination of grounded theory and action learning) in IS research. He is one of six teachers in the University to have been awarded a Victoria Teaching Excellence Award for 2010, which recognises outstanding contributions to teaching and learning in the University.

Pak's PhD students are engaged in knowledge sharing research projects such as:

• the development of an online peer consultation system for knowledge workers;
• the role of ICT in enhancing knowledge sharing among members of business clusters; and
• the role of ICT in the development of learning regions in New Zealand.

Qualifications

MSc, Auckland; DipEduBroadcasting, York; DipSocSc, Victoria; PhD, Wellington; MAIS

Current Research

Online knowledge sharing, online communities of practice, and online mentoring between older and younger workers

Administrative Responsibilities

• PBRF Coordinator (SIM)

Selected Publications

Cranefield, J., Yoong, P. & Huff, S. (2011). Beyond lurking: the invisible follower-feeder in an online community ecosystem. Proceedings of PACIS 2011 ( pp. 1-16). Brisbane: Queensland University of Technology. [Received a Best Paper Award at PACIS 2011]

Cranefield, J., Yoong, P. & Huff, S. (2011). Driving change through online brokering practices in an online community ecosystem. Proceedings of PACIS 2011 (pp. 1-13). Brisbane: Queensland University of Technology.

Toland, J. & Yoong. P. (2011). An exploration of historical methods for information systems research. Proceedings of PACIS 2011 (pp. 1-14). Brisbane: Queensland University of Technology.

Retzer, S., Yoong, P. & Hooper, V. (2010). Inter-organisational knowledge transfer in social networks: A definition of intermediate ties. Information Systems Frontier. Available online: http://www.springerlink.com/content/m00l5147j41j0617/

Thornton, K., Yoong, P. (2008). The application of online action learning to leadership development: A case study. In D. Remenyi (Ed.), 9th European Conference on Knowledge Management (pp. 861-868). Reading, Academic Publishing International.

Yoong, P., Pauleen, D., Gallupe, B. (2007). Generating data for research on emerging technologies: An action learning approach. In Ned Kock (Ed.), Action Research: An Applied View of Emerging Concepts and Methods (pp. 255-276). New York, Springer Science & Business Media.

Cranefield, J., Yoong, P. (2007). Interorganisational knowledge transfer: The role of the gatekeeper. International Journal of Knowledge and Learning, 3(1), 121-138.

Pauleen, D., Corbitt, B., & Yoong, P. (2007). Discovering and articulating what is not yet known: Using action learning and grounded theory as a knowledge management strategy. The Learning Organization, 14(3), 222-240.

Toland, J., Yoong, P. (2007). Walking backwards to go forwards: The issue of historical methods in information systems research. In David Pauleen (Ed.),Proceedings of the 4th QualIT Conference (pp. 1-12). Wellington, School of Information Management, Victoria University of Wellington.

Cash, E., Yoong, P. & Huff, S. (2004). The impact of e-commerce on the role of a IS professional. The DATABASE for Advances for Information Systems, 35(3), 50-63.

Yoong, P. & Pauleen, D. "Generating and Analysing Data for Research on Emerging Technologies: A Grounded Action Learning Approach." Information Research Journal 9, no. 4 (2004). Available online at http://informationr.net/ir/9-4/paper195.html

Pauleen, D. & Yoong, P. "Facilitating Virtual Team Relationships via Internet and Conventional Communication Channels." Journal of Internet Research: Electronic Networking Applications and Policy 11, no. 3 (2001): 190-202. (Awarded 'Most Outstanding Paper' prize for 2001).

Professor of Information Systems Sid Huff

Introduction

Information systems management and strategy

Sid's interests centre on the strategic use of information technology. This encompasses such elements as how companies deploy this technology to support, or shape, their strategic goals; how companies align the use of IT to their business objectives; how senior executives who have to manage this technology think and work; how electronic commerce is impacting business strategy in organisations of all sizes; and, how firms think about the governance of their IT activities.

Sid stepped down as Head of School in 2010 after after nine years in the role, but continues in his role as Professor in Information Systems. He was honoured with an Association for Information Systems (AIS) Fellowship in 2010, which is the premier global organisation for academics specialising in information systems, and this award recognises his outstanding contributions to the Information Systems discipline in terms of research, teaching, and service.

Qualifications

BSc, MSc, MBA, Queens; PhD, MIT

Administrative Responsibilities

• Member of the MIST (Mathematical and Information Sciences and Technology) peer review panel for the 2012 PBRF round
• Member of Victoria's IT Strategy and Oversight Committee (ITSOC)
• Member of Victoria's IT Academic Advisory Group (ITAAG)

Selected Publications

Strode, D., Huff, S., Hope, B., and Link, S., “Coordination in Co-located Agile Software Development Projects” Journal of Systems and Software, Volume 85, Issue 6, June 2012, Pages 1222-1238.

 Schroeder, A., Pauleen, D., and Huff, S., “KM Governance: The Mechanisms for Guiding and Controlling KM Programs,” Journal of Knowledge Management, vol. 16, no. 1, 2012, pp. 3-21.

Strode, D. and Huff, S., “A Taxonomy of Dependencies in Agile Software Development,” Australasian Conference on Information Systems (ACIS 2012), Geelong, Australia, December 2012.

Hoehle, H., Huff, S., and Venkatesh, V., “Validation of an instrument to measure the service-channel fit of electronic banking services,” 2012 European Conference on Information Systems (ECIS 2012), Barcelona, June 2012.

Hooper, V. A., Huff, S. L. & MacDonald, J. (2011). Tana and the handbag: Extending the model of factors influencing the final price in online auctions. In In Lee (Ed.), E-Business application for product development and competitive growth: Emerging technologies (pp. 344-360). USA: IGI Global.

Strode, D., Hope, B. Huff, S. & Link, S. (2011). Coordination effectiveness in an agile software development context. Proceedings of PACIS 2011 (pp. 1-14). Brisbane: Queensland University of Technology.

Cranefield, J., Yoong, P. & Huff, S. (2011). Beyond lurking: the invisible follower-feeder in an online community ecosystem. Proceedings of PACIS 2011 ( pp. 1-16). Brisbane: Queensland University of Technology. [Received a Best Paper Award at PACIS 2011]

Hooper, V., Huff, S. and Thirkell, P., “The Impact of the Alignment between Information Systems and Marketing on Business Performance,” The DATABASE for Advances in Information Systems, 22 pages, February 2010.

Schroeder, A., Pauleen, D., and Huff, S., “Emerging evidence on linkages between KM governance and management strategy: The case of two organizations,” International Journal of Knowledge Management Studies,” vol. 3, no. 1-2, 2009, pp. 4-21.

Scornavacca, E., Huff, S. & Marshall, S. Cellphones in the classroom: If you can’t beat them, join them. Communications of the ACM,  vol.52 no.4, April 2009, pp.142-146

Cranefield, J., Yoong, P. & Huff, S. (2008). Polycontextuality: Driving professional change in online communities of practice. International Conference on Information Systems (ICIS) 2008. Paris, France, December 2008.

Huff, S., Brown, C. (Eds). (2007). ICIS teaching cases. Special Issue of Journal of Information Technology, 22(4), 92pp.

Schroeder, A., Pauleen, D. & Huff, S. (2007). Towards a framework for understanding KM governance. International Conference on Information Systems (ICIS) 2007. Montreal Canada, December 2007. 

Neufeld, D., Fang, Y. & Huff, S. (2007). The IS identity crisis. Communications of the AIS, 9, pp. 447-464.

Richard, J., Thirkell, P. & Huff, S. (2007). The strategic value of CRM: A technology adoption perspective. Journal of Strategic Marketing, 15, pp. 421-439.

Enns, H., Huff, S. & McFarlan, D. (2007). How CIOs can effectively use influence behaviors. MIS Quarterly Executive, 6(1), pp. 29-38.

Lehmann, H., Huff, S. (2007). The information systems academic discipline in New Zealand - 2006. Communications of the Association for Information Systems, 21, 87-103.

Neufeld, D., Fang, Y., Huff, S. (2007). The IS identity crisis. Communications of the Association for Information Systems, 19 , 447-464.

Huff, S., Maher, M. & Munro, M. (2006). Attention deficit: Information technology and Boards of Directors. MIS Quarterly Executive, July.

Scornavacca, E., Barnes, S. & Huff, S. (2006). Mobile business research published in 2000-2004: Emergence, current status and future opportunities. Communications of the AIS, May.

Article:

KM Governance: the mechanisms for guiding and controlling KM programs.

Andreas Schroeder, David J. Pauleen, Sid Huff

J. Knowledge Management 01/2012; 16.

KM governance: the mechanisms for guiding and controlling KM programs  

Andreas Schroeder, David Pauleen, Sid Huff

Purpose – This paper aims to establish and sustain the KM programs organisations need to establish mechanisms to ensure their governance. KM programs require business integration, senior management involvement and decision making authority. The present research aims to investigate the KM governance mechanisms organisations use to guide and control their KM programs. The research seeks to contribute to a better understanding of the governance of KM and to support organisations in the development of their KM programs. Design/methodology/approach – The study employs multiple case research methodology to analyse the KM governance arrangements of 12 international organisations and identify patterns in their governance configurations. Findings – The analysis identifies a range of structural, process and relational mechanisms that are critical for governing an organisational KM program. Different patterns among the KM governance mechanisms are identified which lead to the development of generic KM governance typologies. Research limitations/implications – The development of the KM governance framework allows future research to systematically investigate the KM governance phenomenon. As the present study is based on a configurational analysis, future research should particularly target the performance implications of different KM governance configurations. Practical implications – The research provides insights into the diversity of KM governance mechanisms and their impact on a KM program. The KM governance framework can assist managers in reviewing their present and prospective KM programs and thereby support benchmarking or re-organisation efforts. Originality/value – Building on prior research that has focused on individual KM governance aspects, the present study adopts a comprehensive perspective integrating structural, process and relational governance mechanisms.

Journal: Journal of Knowledge Management , vol. 16, no. 1, pp. 3-21, 2012

Source: DBLP

Conference Proceeding: Towards a Framework for Understanding KM Governance.

Andreas Schroeder, David J. Pauleen, Sid Huff

Proceedings of the International Conference on Information Systems, ICIS 2007, Montreal, Quebec, Canada, December 9-12, 2007; 01/2007

Article: KM governance: investigating the case of a knowledge intensive research organisation.

Andreas Schroeder, David J. Pauleen

J. Enterprise Inf. Management. 01/2007; 20:414-431.

Article: The emergence of KM Governance in a knowledge intensive research organisation

Andreas Schroeder, Phd Student, David J Pauleen, Senior Lecturer

[show abstract]

اساتید دانشکده مدیریت دانشگاه اوتاگا

Our People

The Department of Management employs a number of staff in teaching roles, their research interests covering all aspects of the field of management. The Department also employs other staff in important support roles. Select a staff member from the list below for more information.

Teaching Staff

Professors

• Melissa Baucus PhD - seconded to the Centre for Entrepreneurship
• André Everett PhD - Expert Course Adviser, Exchange Adviser
• Alan Geare PhD
• Steven Grover PhD
• Elizabeth Rose PhD

Associate Professors

• Graham Elkin
• Ian McAndrew PhD (Head of Department)

Senior Lecturers

• Dr Bronwyn Boon
• Dr Fiona Edgar
• Dr Richard Greatbanks - on leave until March 2014
• Dr Jodyanne Kirkwood - seconded to the Centre for Entrepreneurship
• Dr Paula O'Kane - Postgraduate Network Co-ordinator
• Dr Sara Walton - Ethical Approval Adviser

Lecturers

• Virginia Cathro
• Dr Conor O'Kane
• Dr Diane Ruwhiu
• Dr Annie Zhang

Teaching Fellow

• Andrew Patterson

Professional Practice Fellow

• Liz Gordon

Support Staff

• Nancy Benington - Research Administrator
• Kaye Jeffries - Department Manager
• Sue McSkimming - Receptionist/ Office Assistant
• Leanne Skryba - Department Secretary and PA to Head of Department

دانشگاه اوتاگا- دانشکده مدیریت

Doctor of Philosophy (PhD)

A thesis only research degree.

The degree of Doctor of Philosophy is awarded on the basis of the submission of a thesis. The thesis should give evidence of the candidate's ability to carry out quality research, that the candidate has shown originality and independence, and that the candidate has made a significant contribution to knowledge in the particular field. It is expected that the research would be worthy of publication. The study should be one which a diligent and competent student might reasonably be expected to complete within three years of full-time study or six years of part-time study.

The standard requirement for undertaking a PhD in the Department of Management is a good quality Research Masters Degree with a significant research component (i.e. at least two semesters fulltime study) or equivalent.

In making a decision about whether to accept you as a postgraduate student, the Department will not only take into account your academic record and potential for research, but whether your topic is one for which we can find appropriate supervisors. To see areas of the research interest of Department of Management staff see their webpages.

To apply for supervision, complete and return an application form (pdf or word format), along with your curriculum vitae, a short paper (2-4 pages) indicating your initial ideas for your PhD study, outlining possible research questions and referring to the more significant works in the area and, verified copies of your academic qualifications, including the curricula followed in your individual courses at your university with grades, and the title(s) of any previous research projects. You can submit these by email, fax or post. (Please note: this application is for consideration for supervision in the Department of Management only, and is preliminary to your application to the University which is made separately after the Department has agreed to provide supervision. Acceptance by the Department does not mean acceptance by the University).

Download the Department of Managment PhD Orientation Information.

Further information is available on the main University website.

See what other PhD candidates in the Department are studying.

Further Information

Scholarships

For information on University scholarships is available on the main University website.

For personal assistance please contact the Research Higher Degrees and Scholarship Office in the Research, Enterprise and International Division in the Clocktower Building.

Overseas Candidates

The Department welcomes candidates from overseas for any of the above degrees. Because special conditions apply, applications should initially be made through the International Admissions, Research, Enterprise and International Division:

Tel: [phone]
Fax: [phone]
Email: [e-mail]

Further information is available on the main University website.

Students with Disabilities

If you have a disability or condition which may adversely affect your studies please let your lecturers and supervisors know. They are reliant on you to make your needs known and will try to meet those needs where they can.

The Department's disabilities representative has the responsibility of advising and advocating on behalf of students with disabilities and to provide additional support. This is done in conjunction with the University's Disabilities office. More information is available on the main University website.

The disabilities representative in the Department of Management is:

Leanne Skryba
Room: 8.01
Tel: [phone]
Fax:[phone]
Email:[e-mail]

Mäori Students

If you are a Mäori student and are not familiar with the support services available to you through the School of Business or Mäori Centre or the wider university, you may wish to contact the Department's Mäori liaison person:

Dr Diane Ruwhiu
Room: 8.21
Tel: [phone]
Fax: [phone]
Email:[e-mail]

Pacific Islands Students

If you are a Pacfic Island student and are not familiar with the support services available to you through the Pacific Islands Centre or the wider university, you may wish to contact the Department's Pacific Islands liaison person:

Kaye Jeffries 
Room: 8.03
Tel: [phone]
Email: [e-mail]

PhD students

Dr Fiona Edgar, room 811, phone [phone] 
or Nancy Benington: [e-mail]

Postgraduate Network Facilitator for MCom and PhD students:

Dr Bronwyn Boon, room 818, phone [phone]
email: [e-mail]

http://www.business.otago.ac.nz/mgmt/study/phd.html

Social Networking & KM

Social Networking Applications and  Knowledge Management

Main conference site: http://www.itng.info/

Important Dates

Submission Deadline	November 16, 2012
Author Notification	December 14, 2012
Advance Registration	January 11, 2013
Camera Ready	February 1, 2013

Themes

The study of social networks and social content applications originated in social and business communities. 

In recent years, social network research has advanced significantly; the development of sophisticated techniques in the areas of social network analysis and text mining has been highly influenced by the online social Web sites, email logs, phone logs and instant messaging systems, which are widely analyzed using graph theory and machine learning techniques. 

People perceive the Web increasingly as a social medium that fosters interaction among people, sharing of experiences and knowledge, group activities, community formation and evolution. 

Knowledge management has been recognized as the key process in understanding organisations and their use of resources and, ultimately, quality is a major differentiating factor when considering goods and services. Sustaining quality requires taking a strategic view that may present short to medium term challenges and knowledge management should be able to help address such challenges. For large organisations, knowledge management may be seen as an intra-organisation activity, but sustaining quality for small to medium enterprises may require inter-organisational cooperation. The different quality and knowledge management issues faced by different sectors and differently sized organisations, and how these are addressed in practice and in theory, will help to make this a very interesting conference.

With the presence and the availability of Web 2.0, deployment of Web 2.0 in the form of Enterprise 2.0 and KM 2.0 have provided a different perspective of organizational learning, knowledge sharing, information dissimination, and communication with stakeholders.

Enterprise 2.0 is defined as a system of web-based technologies that provide rapid agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise. 

KM 2.0 for the Enterprise in new world emphasizes on new ways to exchange knowledge within the enterprise which are totally integrated into daily business and work processes and are having a major impact on organizational innovation and success. 

This track is designed primarily to provide an interdisciplinary venue that will bring together practitioners and researchers from social networking application and knowledge management to promote collaborations and exchange of ideas and practices. This track intends to address important aspects with a specific focus on the emerging trends and industry needs associated with social networking analysis, text or content mining, knowledge management and practices, and orgalizational learning. The conference solicits experimental and theoretical works in these areas along with their application to real life situations.

This track also provides a platform to create new or modified knowledge practices, strengthen customer relationships and thus positively influence customer satisfaction, organizations must be flexible in configuring (combining) knowledge and knowledge structures in a way that is appropriate for delivering value to the customer. It must simultaneously develop effective strategies for updating the knowledge of its staff members necessary for underpinning the creation and delivery of appropriate knowledge services. Thus, unlearning (forgetting) becomes a critical means for organizational success. 

Increasingly questions about the future of Knowledge Management arise. The subject field is relatively diffused and scattered into diverging concepts, perspectives and disciplines. This track will explore trends about the future of Knowledge Management and will provide an international platform for the presentation, discussion and debate of diverse and professional approaches and research on recent and future developments in Knowledge Management. 

Topics

• Social Networks
• Semantic Web
• Mobile Social
• Social Media Analytics and Social Media Intelligence
• Service Science, Quality, Architecture, Management, Tools and Care Studies
• Trust, Privacy, Risk and Security in Social Contexts
• Social Networks/Media/Service System Design and Architectures
• Applications: collaborative filtering, bookmarking, tagging, and multi-agent systems, user generated contents, blogs, wikis, and discussions
• Online social identity and presence
• Online social networking
• Smart Community Services
• Social media
• Social modelling
• Social network analysis
• Social presence
• Theory and design practice
• Visualizing social interaction
• Weblog communities
• Classification and Clustering
• Data pre- and post-Processing
• Information Extraction
• Information Filtering and Recommender Systems
• Knowledge Synthesis and Visualization
• Large-scale statistical techniques
• Link and Graph Mining
• Semantic Techniques
• Temporal and Spatial data Mining
• Text Mining
• Communities of interest
• Communities of practice
• Communities for Teens and Preteens
• Communities for the elderly
• Community Aspects of Electronic Commerce
• Community-centred Design and Evaluation Methodologies
• Community Engagement
• Communityware
• Computer Mediated Communication
• Computer Supported Collaborative Learning
• Cross–cultural communities
• Infrastructure and policy for social computing
• Large scale conversations
• Marketplace communities
• Mobile communities
• Online and offline articulation
• Online political engagement
• Innovative Approaches to Knowledge Management
• Knowledge in Innovation Processes
• Knowledge Management and Business Model Innovation
• Knowledge Management for Social Change and Innovation
• Knowledge Discovery and Data Warehousing
• Knowledge Management Taxonomies
• Knowledge Relationship Discovery
• Knowledge Visualization
• Collaborative ICT in the Knowledge Society
• Emerging Web Technologies and Web 2.0 Tools
• Knowledge Management and Game Theory
• Mobile Technology
• Semantic Technologies and Ontologies
• Social Networking Software
• Wikis, Twitter, Blogs and Social Tagging Services
• Collective Intelligence
• Competitive Analysis Techniques
• Competitive Intelligence Education
• Competitive Intelligence Methodologies and Applications
• Competitive Intelligence Organisational Models
• Competitive Intelligence Tools
• Competitive Strategies
• Synergy between Knowledge Management and Competitive Intelligence
• Ethical Issues in Knowledge Economy
• Knowledge Workers
• Operating in the Knowledge Economy
• Ranking Knowledge Economies
• Communities of Practice
• Knowledge Cafés
• Knowledge Management and Collaboration
• Knowledge Networks
• Narratives, Stories and Anecdotes for Knowledge Transfer
• Adaptation of Knowledge Management in different industries
• Case studies of Knowledge Management Implementation
• Interdisciplinary Research and Collaboration
• Creating Knowledge for Decision Making
• Competitive Advantage of Knowledge Management
• Evaluation of Knowledge Management
• Intellectual Capital and Knowledge Management
• Interorganisational Knowledge Flow
• Just-in-Time Knowledge Management
• Knowledge Audits
• Knowledge Management Models
• Knowledge Management Strategy Formulation
• Organisational Learning
• Knowledge Management Concepts
• Knowledge Management Curricula
• Knowledge Management Philosophical Underpinnings
• Knowledge Management Theories

Track chair

Associate Professor Dr Tong-Ming, Lim. 

email: [e-mail]

Research interests:

• Peer-to-peer computing
• Social media computing
• Knowledge management and impact analysis

Track committee

Angela Lee Siew Hoong. 

email: [e-mail]

Associate Professor Dr Rasimah Aripin. 

email: [e-mail] 

http://sunway.edu.my/university/sites/default/files/conference_track/SNA-KM.html